Privacy Policy
xenalithor ("we," "us," or "our") operates xenalithor.com and provides budget calendar planning education and resources. We're based in Kingston, ACT, Australia, and we take your privacy seriously.
This policy explains how we collect, use, store, and protect your personal information when you use our services. It's written to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and relevant Australian legislation.
By using our website and services, you agree to the collection and use of information as described here. If something's unclear or you have questions, reach out to us at help@xenalithor.com.
Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what that looks like in practice.
Personal Information You Provide
When you sign up, contact us, or participate in our learning programs, you might share:
- Name and contact details (email address, phone number)
- Account credentials and login information
- Payment information when you enroll in paid programs
- Educational background and learning preferences
- Communication preferences and feedback
- Any information you include in messages or support requests
Information Collected Automatically
Like most websites, we gather some technical data when you visit:
- IP address and general location data
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation patterns
- Referral sources and search terms used to find us
- Session data and cookie identifiers
About Cookies: We use cookies to improve your experience and analyze site usage. You can control cookie preferences through your browser settings, though some features may not work properly if you disable them.
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a purpose related to providing and improving our educational services.
Primary Uses
- Delivering learning content and managing your account
- Processing enrollments and handling payments securely
- Sending course updates, schedule changes, and important announcements
- Responding to your questions and providing support
- Improving our educational materials based on user feedback
- Analyzing platform performance and fixing technical issues
Marketing Communications
If you've opted in, we'll occasionally send information about new programs, resources, or features that might interest you. You can unsubscribe from marketing emails anytime by clicking the link at the bottom of any message or contacting us directly.
We won't send you promotional content without your permission, but we may still need to contact you about essential account or service matters.
Legal Basis for Processing
Under Australian privacy law, we need a lawful reason to process your personal information. Here's where we stand:
| Purpose | Legal Basis |
|---|---|
| Providing educational services | Performance of contract |
| Processing payments | Performance of contract and legal obligations |
| Marketing communications | Consent (opt-in) |
| Platform improvements | Legitimate business interests |
| Compliance and security | Legal obligations and legitimate interests |
Sharing and Disclosure
We don't sell your personal information. Period. But we do work with certain service providers who help us run the platform, and we may need to share information in specific circumstances.
Service Providers
We partner with trusted third parties who process data on our behalf:
- Payment processors for secure transaction handling
- Cloud hosting services for data storage and platform infrastructure
- Email service providers for sending course communications
- Analytics tools to understand how people use our platform
- Customer support software to manage inquiries efficiently
These providers only access information needed to perform their functions and are contractually obligated to protect your data.
Legal Requirements
We may disclose information if required by Australian law, court order, or government request. This includes situations involving fraud prevention, safety concerns, or protection of our legal rights.
Your Privacy Rights
Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights.
Access and Correction
You can request a copy of the personal information we hold about you. If you notice something's incorrect or outdated, let us know and we'll fix it promptly. There's no charge for standard access requests, though we may apply a reasonable fee for complex or repeated requests.
- Right to Access: Request details about what information we've collected and how we're using it.
- Right to Correction: Ask us to update or correct inaccurate information in your records.
- Right to Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
- Right to Restrict Processing: Ask us to limit how we use your information in certain circumstances.
- Right to Object: Oppose certain types of processing, particularly for marketing purposes.
- Right to Withdraw Consent: Revoke permission you've previously given for specific uses of your data.
To exercise any of these rights, send a written request to help@xenalithor.com or contact us at the address below. We'll respond within 30 days and verify your identity before processing your request.
Data Security
Protecting your information isn't optional for us. We've implemented multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.
Technical Safeguards
- Industry-standard encryption for data transmission (SSL/TLS)
- Secure servers with regular security updates and monitoring
- Access controls limiting who can view personal information
- Regular security audits and vulnerability assessments
- Backup systems to prevent data loss
Organizational Measures
Our team members receive privacy training and only access personal information when necessary for their work. We maintain strict internal policies about data handling and regularly review our security practices.
While we take reasonable steps to protect your information, no internet transmission is completely secure. Use strong passwords and keep your login credentials confidential.
Data Retention
We don't keep your information longer than necessary. Retention periods depend on the type of data and why we collected it.
We maintain your account data while you're actively using our services and for up to 12 months after account closure, unless you request earlier deletion.
Payment and transaction data are retained for seven years to comply with Australian taxation and financial record-keeping requirements.
Course progress, completion certificates, and educational records are kept for five years after program completion to support credential verification.
Support inquiries and correspondence are typically retained for three years to help resolve potential disputes and improve service quality.
After these periods, we securely delete or anonymize information so it can no longer identify you. Some aggregated, anonymized data may be retained indefinitely for statistical purposes.
International Transfers
xenalithor operates primarily in Australia, but some of our service providers are based overseas. This means your information might be processed or stored outside Australia.
When we transfer data internationally, we ensure appropriate safeguards are in place. This includes working with providers in countries with privacy protections comparable to Australia's or using contractual agreements that require equivalent data security standards.
Current international service providers are located in regions including the United States, Singapore, and the European Union. We regularly review these arrangements to maintain strong privacy protections.
Children's Privacy
Our services are designed for adults and individuals over 18 years old. We don't knowingly collect information from children under 18 without parental consent.
If we discover we've inadvertently collected data from a minor without proper authorization, we'll delete it promptly. Parents or guardians who believe we may have information about their child should contact us immediately at help@xenalithor.com.
Third-Party Links
Our platform may contain links to external websites, resources, or services operated by other organizations. We're not responsible for the privacy practices of these third parties.
When you click a link that takes you away from xenalithor.com, you're subject to that site's privacy policy. We encourage you to read their terms before sharing any personal information.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top shows when the current version took effect.
If we make significant changes that affect how we handle your information, we'll notify you by email or through a prominent notice on our website before the changes take effect. Continuing to use our services after such changes means you accept the updated policy.
We keep previous versions of our privacy policy available upon request, so you can review what was in place at any given time.
Complaints and Disputes
If you're concerned about how we've handled your personal information, please contact us first. We take complaints seriously and will work with you to resolve issues quickly.
Our Complaints Process
- Send a written complaint to help@xenalithor.com describing the issue and what you'd like us to do about it.
- We'll acknowledge your complaint within five business days and investigate the matter.
- You'll receive our response within 30 days, including any actions we've taken or plan to take.
- If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner.
External Review: You have the right to lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992 if you believe we've breached the Australian Privacy Principles.
Contact Us About Privacy
Questions about this policy or how we handle your information? We're here to help.